Terms and Conditions - Any exercise program is not without risk and this or any other exercise program may result in injury, serious illness or even death. The risks are higher when you have a pre-existing medical condition or have not exercised for some time. You are responsible for seeking appropriate medical advice before commencing this program. The Exercise Therapist and Elite Health Management disclaims all liability from all in connection with your use of the programs, videos, and seminars or whether or not The Exercise Therapist or Elite Health Management is negligent. If you have commenced an exercise activity in accordance with this program and at any point during your workout you begin to feel faint, dizzy or physical discomfort, you should stop immediately and consult a doctor. As per your signed pre-exercise questionnaire and terms and conditions document, our Thrive Clinic programs are offered on an 8 or 12-week basis and are time-based rather than session-based. Please note that memberships will only be extended for a maximum of two weeks due to illness or holidays (if advised in advance) to make up for missed sessions. Please contact admin to arrange a time to make up for said missed sessions. Casual 10 pack sessions have a six-month expiry. Please ensure to notify staff of any upcoming absences due to holidays or surgery/treatment, and book in a session for your returning date. Due to high demand of appointments, we have introduced a 50% non-attendance fee which is implemented if the appointment is cancelled on the day of scheduled appointment. No fee will be charged if the appointment is cancelled at or before 6pm the previous day. Rescheduled appointments that occur within 4 hours of the said appointment will also be charged a 50% non-attendance fee, unless for medical or unforseeable reasons. Voicemail and email messages will be seen as early notifications for cancellations.